Career Services and Retention Specialist


The HOPE Program lifts New Yorkers out of poverty through training, jobs, and career advancement.

Program Description:

Sustainable South Bronx (“SSBx”) is The HOPE Program’s green jobs training program. SSBx prepares low-income New York City residents aged eighteen and up for jobs in the “green collar” sector.  SSBx is a twelve-week training program focused on green construction, building operations and maintenance, and home energy performance.  Additionally, SSBx offers an extensive job readiness curriculum that trains individuals who are seeking a fresh start and who have been unemployed for a significant period, who are under-employed, or who possess limited work experience.  We seek a dynamic Career Services & Retention Specialist who will be a key member of the SSBx team.

The Position:

We are seeking a dynamic, energetic professional with at least two years of experience working with economically disadvantaged young adults and adults; a demonstrated ability to succeed in a performance-driven environment; excellent organizational and communication skills (oral and written); computer and Internet research proficiency; outgoing personality. Must be a strong team player. College degree required; Master’s degree preferred. Experience in young adult workforce development or related issues preferred. Current list of potential employers preferred.


  • Develop and implement new marketing strategies to seek new business partners while maintaining relationships with current employers.
  • Research potential job opportunities for SSBx students; work closely with HOPE’s Business Development Manager to place SSBx grads into jobs.
  • Develop employment opportunities and relationships with employers; maintain communication regarding interviews, hiring, follow-up retention, and documentation for reporting to Program Director. Secure employment verifications and provide follow-up retention services to consumers and employers.
  • Design and facilitate workshops to teach topics in areas including life skills, team building, workforce skills, work ethics, and career development.
  • Organize educational and recreational alumni events.
  • Create and adjust job readiness curriculum instructional modules, methodologies, and assessments to meet students’ needs. Set up and arrange modules and assessments in appropriate instructional sequence.
  • Prepare forms and reports related to placement activities; track participant demographics, employment activity and job retention.
  • Search for job opportunities through job search engines and from business contacts
  • Counsel students and graduates of SSBx on career goals and decisions.
  • Work with participants on employment preparation activities such as editing draft resumes and mock interviews; provide job coaching on issues such as networking, marketing oneself, communication and related topics.
  • Inform students of potential job opportunities, follow up for job deadlines, and provide other retention services.
  • Maintain a caseload of current cohorts and past graduates (at a level to be determined by the SSBx Director).
  • Maintain retention track of students (3 months, 6 months, and 1 year) and document in Salesforce database.
  • Conduct individual counseling sessions with SSBx students and alumni.
  • Prepare and present brief fact sheets and written reports summarizing research results on green collar jobs and educational trends in instruction and classroom management.
  • Remain informed of latest labor market trends including occupational projections and projected job growth in various industry sectors.
  • Perform other duties as assigned.

Education and Qualifications: A degree in counseling and/or business. At least 2+ years of experience in career counseling and/or business development. Knowledgeable in the construction and building maintenance industry.

Salary/Benefits: Salary is dependent upon experience. The HOPE Program provides a full package of benefits including: healthcare and dental insurance; retirement plan; competitive vacation (plus 1/2 day Fridays during summer which is equal to 7.5 additional vacation days); personal and bonus days; and 12 paid holidays.

Interested Candidates: Email cover letter and resume to Resumes unaccompanied by a cover letter will not be reviewed.  No telephone calls, please.

The HOPE Program and Sustainable South Bronx are equal opportunity employers.