Chief Program Officer

Background:

HOPE has a 30+ year track record of transforming lives of New Yorkers through training, jobs and career advancement. We offer five training opportunities preparing New Yorkers for diverse careers as well as sector-based training in food industry and in green construction and maintenance. Our student-centered approach, employer-driven training, wide range of support services, and commitment to lifelong support yield strong results, notably a job placement rate of 75% and retention rates of 90% at 90 days and 75% at one-year.  

The Position: The HOPE Program is hiring a Chief Program Officer, this is a newly created position on the organization leadership team, reporting to the Executive Director.  This person will be responsible for oversight of our programming (classroom based and hands-on training, internship placements, employment placements, retention and advancement services) in our Bronx and Brooklyn sites (370 students annually as well as hundreds of graduates).  This person will be responsible for the development and delivery of high quality and cost-effective programs, as well as ensuring that the program employees are well-trained and supervised to perform their duties in a manner that reflects HOPE’s values, best practices and high standards of care and accountability.

Responsibilities:

  • Provide high-quality, consistent supervision to direct which includes Brooklyn Program Director, SSBx Program Director, Director of Employment and Graduates Services and Director of Work Wellness & Connections to Care; monitoring and evaluating overall program staff and management job performance
  • Lead the strategic planning for programmatic initiatives under HOPE’s most recent 5 year strategic plan
  • Manage HOPE’s relationships with Federal, State and City Agencies and ensure programmatic services are delivered & programmatic goals are met per all government grants
  • Support the development department in fundraising efforts including responses to RFP’s, explaining programs to potential donors and funders, conducting tours through programs, presenting program outcomes, responding to detailed questions regarding programs and ensuring that programmatic services are delivered and programmatic goals are met per all foundations funding sources
  • Provide regular programmatic reports for inclusion in board packages and presentations at board meetings
  • Support the finance department by working with them to create program budgets that meet program goals, review monthly finance reports to monitor program expenses and make adjustments when necessary
  • Advancing the organization’s commitment to excellence by supporting continuous quality improvement and creating opportunities for staff members, managers, students and graduates to actively participate in the improvement process
  • Staff development & training
  • Create and foster culture of professional compassion that reflects HOPE’s core values.
  • Monitor and evaluate programming and promote improvement through through measurement, planning, training and implementation activities
  • Develop new policies for presentation to Executive Director and implement approved policy changes
  • Represent HOPE on relevant external committees, workgroups and task forces and provider coalitions and in fundraising opportunities as appropriate
  • Other duties as assigned

Qualifications:

  • Minimum of a Master’s Degree in relevant Human Service field such as social work, psychology or counseling, or, in the absence of such degree, comparable experience and expertise
  • Minimum of 10 years of progressive management experience in relevant field
  • Excellent written and oral communication skills, strong computer skills, demonstrated capacity to use data effectively in planning and management, and strong professional role modeling
  • Thorough knowledge of services, funders and service communities that address issues faced by HOPE students and graduates, including criminal justice involvement, addiction, unemployment, mental illness, trauma, and homelessness
  • Demonstrated cultural competence and ability to work effectively and sensitively with diverse staff and clients
  • Demonstrated history of competence in working with government and regulatory agencies;
  • Demonstrated ability to manage staff and programs
  • Demonstrated ability to develop strategies, business plans and budgets to meet challenging goals
  • Deep demonstrated commitment to working with a comparable client population, and to nurturing and developing staff and managers
  • Detail oriented, well-organized, solutions-oriented, data driven, outcomes oriented, professional, compassionate
  • Creative, innovative, growth mindset

Salary/Benefits: Salary is dependent upon experience. HOPE provides a full package of benefits including: healthcare and dental insurance; retirement plan; competitive vacation (plus 1/2 day Fridays during summer which is equal to 7.5 additional vacation days); personal and bonus days; and 12 paid holidays.

Interested Candidates: Email cover letter, indicating what position you are applying for, where you saw listing, and resume to hr@thehopeprogram.org. Resumes unaccompanied by a cover letter will not be reviewed. No telephone calls, please. 

The HOPE Program is an equal opportunity employer.

 

Brooklyn Program Director 

Background: HOPE has a 30+ year track record of transforming lives of New Yorkers through training, jobs and career advancement. We offer five training opportunities preparing New Yorkers for diverse careers as well as sector-based training in food industry and in green construction and maintenance. Our student-centered approach, employer-driven training, wide range of support services, and commitment to lifelong support yield strong results, notably a job placement rate of 75% and retention rates of 90% at 90 days and 75% at one-year. 

The Position: The HOPE Program will be hiring a Program Manager who will be responsible for the day to day oversight of FOODworks & HOPEworks, which combined serve 300 individuals per year over 14 cohorts, as well as for implementing our 5 year strategic plan into our Brooklyn programs.  Reporting to Chief Program Officer, this person will ensure smooth operation of the program and supervise front-line Brooklyn program staff, including Recruitment/Intake Coordinator and Career Readiness Instructors.

Responsibilities:

  • As a key member of the program management team, participate in strategy and decision-making activities
  • Oversee educational initiatives, maintaining fidelity to HOPE’s five year strategic plan, mission, and vision
  • Develop, plan, and lead team to implement department's annual goals and objectives
  • Assign work activities and projects; and review and evaluate products
  •  Supervise and evaluate direct services staff who provide student intake and recruitment; work readiness, math and literacy
  • Provide training, ongoing coaching, and constructive and timely feedback so that students are well-served
  • Assist with curriculum development and revision to ensure that program is employer-driven and student-centered
  • Facilitate and co-facilitate workshops as necessary and appropriate to develop staff, test new curriculum, and provide integrated services to students
  • Recruit, screen, select, train staff
  • Develop and administer policies and procedures for students
  • Monitor and train on systems to ensure that activities, services, case notes, attendance records, and related documentation are completed in a timely manner
  • Coordinate department’s activities with those of Employment & Graduate Service departments to ensure integrated services for students
  • Develop and maintain relationships with outside agencies, including strategic training partners and referral partners. Participate in strategically chosen professional groups and committees.
  • Contribute statistics, updates, and descriptions of programming for reports, briefings and proposals.
  • Participate in meetings with funders and volunteers as needed
  • Other duties as assigned

Qualifications: 

  • Masters degree (MA) in social work, rehabilitation counseling, clinical or personality psychology, or adult education or similar preferred
  • A minimum of six years’ progressive experience supervising professional staff, managing toward outcomes, and overseeing programs for adults who deal with issues such as addiction, homelessness, domestic violence, or previous criminal involvement
  • Experience in workforce development
  • Proven ability to lead a team to evaluate programs, policies, and operations and embrace innovative ways to grow and improve
  • Excellent listening, synthesizing, and communication skills
  • Ability to achieve results by promoting shared goals, building trust, and using data to persuade
  • Passion for and experience in learner-focused teaching and/or counseling
  • Perform related duties as assigned with a positive, can-do attitude
  • Detail oriented, well organized and solution oriented

Salary/Benefits: Salary will be commensurate with experience and qualifications. HOPE provides a full package of benefits including: healthcare, vision and dental insurance; retirement plan; competitive vacation (plus 1/2 day Fridays during summer which is equal to 7.5 additional vacation days); personal and bonus days; and 12 paid holidays. 

Interested Candidates: Email cover letter, indicating what position you are applying for, where you saw listing, and resume to hr@thehopeprogram.org. Resumes unaccompanied by a cover letter will not be reviewed. No telephone calls, please.

The HOPE Program is an equal opportunity employer.

DEVELOPMENT ASSOCIATE

Background: HOPE has a 30+ year track record of transforming lives of New Yorkers through training, jobs and career advancement. We offer five training opportunities preparing New Yorkers for diverse careers as well as sector-based training in food industry and in green construction and maintenance. Our student-centered approach, employer-driven training, wide range of support services, and commitment to lifelong support yield strong results, notably a job placement rate of 75% and retention rates of 90% at 90 days and 75% at one-year.  HOPE is growing rapidly and we are seeking a Development Associate to serve as an active member of our fundraising team, bringing in critical resources to empower our neighbors to build meaningful careers. 

The Position: HOPE is seeking a Development Associate.  This position reports to the Chief Development Officer and will be a key member of the fundraising team. It requires a Bachelor’s degree, an ability to manage deadlines in a fast-paced environment, strong customer service personality and a willingness to roll up sleeves and do whatever is necessary to get the job done.  This position is a great opportunity for a results-driven, strategic thinker who is enthusiastic about being part of a high-impact, growing organization. The position requires exceptional research, planning, writing and editing skills.

Essential Functions:

  • Draft and review proposals, letters of inquiry and reports to prospective and existing funders, using outcomes data, local employment trends, and client success stories to develop compelling pitches for funding
  • Research new corporate, foundation, and individual funding prospects
  • Maintain the deadline calendar of all development writing projects related to government, corporations, and foundations, including researching and logging grant guidelines and due dates, submitting all grant materials on time
  • Grow HOPE’s online presence through social media engagement, website updates, and compelling e-blasts to our community of supporters 
  • Support department in execution of annual fundraising events, including our spring A Taste of HOPE benefit and winter Humor for HOPE comedy friend/fundraiser
  • Participate in weekly departmental team meetings and staff meetings as needed
  • Additional responsibilities as assigned

Qualifications:

  • Elevated attention to detail
  • Excellent writing, data entry and proofreading skills  
  • Ability to work independently and be self-directed, and ability to work collaboratively within a team environment
  • Desire to learn, grow, and evolve in position, taking on additional responsibilities and welcoming feedback
  • Some experience working with individuals with multiple barriers to employment preferred
  • Commitment to helping New Yorkers living in poverty

Salary/Benefits: Salary will be commensurate with experience and qualifications. HOPE provides a full package of benefits including: healthcare and dental insurance; retirement plan; competitive vacation (plus 1/2 day Fridays during summer which is equal to 7.5 additional vacation days); personal and bonus days; and 12 paid holidays. 

Interested Candidates: Email cover letter, indicating where you saw listing, resume and brief writing sample to hr@thehopeprogram.org. Resumes unaccompanied by a cover letter will not be reviewed. No telephone calls, please. All applications will be reviewed in September 2017.

The HOPE Program is an equal opportunity employer.